Making the Case for CX Outsourcing: The Real Costs and the ROI

Case studies
Written By Guillaume Quimper

Need to do more with less? Before you outsource contact centre work, get the insights you need to make an informed decision.

 

  • Learn how to choose an outsourcing partner that delivers real ROI.

  • Calculate the total cost of ownership of your contact center.

  • Discover why outsourcing in Canada can cut costs by 30% while exceeding quality metrics.

  • Bonus: Offshoring vs hybrid models: What really works in 2025.

 

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Guillaume Quimper
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