Executive team
We’re a diverse team driven by unity, with complementary experience and expertise that power our culture and move innovation in customer experience forward.
John Dinardo
President & Chief Executive Officer
John is a people-focused leader with more than 30 years’ experience in the telecommunications industry. Since assuming leadership of NQX in 2009, he has grown the company from 1,300 to 10,000 employees. He successfully transitioned ownership to Birch Hill Equity Partners in 2015, and expanded service offerings to include digital services and IT solutions, while growing NQX’s footprint in Canada and the Philippines. Under his leadership, NQX has become the leader for customer experience solutions in Canada, with an industry-wide reputation for unparalleled quality of service, including the lowest employee attrition and highest employee satisfaction in the industry. Prior to joining NQX, John held numerous executive positions at Bell Canada, notably in the areas of call centre management, customer relations, and sales and loyalty. In 2008, he led Bell’s Call Centre Outsourcing Management group where he engineered a major consolidation of Bell’s external call centres around the world, introduced new partner support models and revamped the compensation model. From 2003 to 2006, he was VP, Sales & Marketing at Expertech Canada (Bell’s network construction subsidiary) and President, Expertech U.S. (U.S. subsidiary).
Kevin Malette
President, NQX Philippines
Kevin Malette is the President of NQX Philippines, bringing over 20 years of global leadership experience in human resources, business transformation, and operational strategy. Since joining NQX in 2023 as Vice President of Human Resources, Kevin has worked to foster a culture of collaboration and continuous improvement, driving high-performance results.
As President, Kevin has continued to pursue this vision, building an organization that consistently delivers strong value to customers worldwide by enhancing service delivery and ensuring robust operational and financial performance.
Before joining NQX, Kevin held senior leadership roles in multinational organizations across the Americas, Europe, and Asia. He has successfully led more than 10 mergers and acquisitions and delivered large-scale digital and business transformation programs that improved efficiency, profitability, and long-term business value.
Guy Neveu
Senior Vice President, Finance and CFO
Guy is a strategic leader with over 25 years of solid operational and financial experience. In addition to his role as CFO for call centre operations in Canada and the Philippines, he is also accountable for technology, facilities, business performance and business intelligence for NQX’ Canadian operations. Guy joined NQX in 2013 and played a key role in spearheading its expansion and acquisition strategy. Prior to that, he held senior positions with Bell Canada and Teleglobe, managing call centre sales strategy, outsourcing, capacity planning, as well as numerous financial roles. He is a Certified Public Accountant (CPA) with a Bachelor of Business Administration and an MBA from the University of Montreal’s renowned HEC business school.
Chris Courneya
Senior Vice President, Business Development and Client Operations
Chris joined NQX in May 2024 to lead our business development efforts and drive growth. He brings over 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, both in Canada and beyond. Having started in the telecommunications industry as a front-line customer representative and built his career in Business Development, Chris has a unique understanding of business trends and needs. He has a track-record of driving organizational growth, fostering lasting client relationships, and delivering remarkable successes in revenue generation and market expansion. Prior to joining NQX, Chris was most recently at HGS Canada, where he led business development as Senior Vice-President of Business Development and Client Operations.
Nathalie Siphengphet
Vice President, Strategy and Communications
Nathalie joined NQX in April 2024. In her role, she is accountable for NQX’s brand positioning and marketing, as well as for nurturing a strong corporate culture, and for driving communications for stakeholder engagement. She is working closely with the members of the executive team in shaping corporate strategy and contributing to NQX's growth and long-term success. Nathalie has built her marketing and communications career in the aerospace and high technology industry with over a decade of success in working with senior leaders and managing communications strategy, marketing, brand, and public relations for global organizations. Most recently, she was Head of Marketing and Strategy for the Civil Aviation division at CAE and prior to that, Head of Communications and Public Relations for the Commercial Aircraft division at Bombardier. Nathalie graduated from McGill University in Communications and Public Relations.
Michael Moran
Vice President, Information Technology
Mike is a seasoned IT entrepreneur and technologist with over 20 years of experience. He joined NQX in 2016 to lead our Business Intelligence unit and in 2020 was promoted to his current position, overseeing NQX’s IT and network infrastructure, its support services in addition to its business intelligence capabilities. Prior to joining NQX, Mike held key roles at companies such as Versus Informatique Inc. and Nurun and also founded the firm SoftSystème, which was a leader in the development of e-commerce solutions and intranet security applications. Mike holds a Bachelor in IT Management from the Université du Québec à Montréal.
Anita De Laurentis
Vice President, Human Resources and Labour Relations
Anita has over 27 years of contact centre experience, starting off as a customer service representative in the airline industry. She joined NQX in 2004 and has been a member of the executive leadership team since 2005, when she was promoted to VP, Operations. In 2011, Anita became General Manager, HR, Labour Relations, and Operational Support and two years later, to her current position. During that time, Anita oversaw all HR, recruitment, training, and labour relations functions. Prior to NQX, she led the start-up of call centre operations in Ottawa, Toronto, and Vancouver for Intair Transit.
Philippe Plouffe
Senior Vice President, Operations
Philippe joined NQX in 2023 to lead our contact centre operations in Canada and the Philippines. He brings over 25 years of experience in the customer service environment, starting his career on the frontlines as a telemarketing agent at Bell Canada in 1998. He quickly progressed within management and support roles, working both with internal teams and managing external partners. Prior to joining NQX, he led the call centre Sales teams for Bell residential, mobility and small business segments. He also created and implemented highly successful standardized sales training programs for management and frontline teams. Philippe is a dynamic, creative and passionate people leader, equally at ease with understanding analytics and inspiring teams to perform at their best. Philippe has an Executive MBA (EMBA) degree from McGill University – HEC in Montreal.
Lyne Belanger
Vice President, Operations
Lyne is a senior client experience leader with over 20 years of experience in sales, customer service, and operations management. She joined NQX in 2019 after leading teams at major companies in the insurance and telecommunications industries. She is passionate about developing and motivating high-performing teams and driving results through employee engagement and customer satisfaction.
