Solutions
We help brands adapt to the ever-evolving needs of their customers
From specialized services to help you optimize your CX performance – to the complete outsourcing of contact centre operations.
Providing seamless support, anywhere your customers are
Contact Centre Outsourcing
Through voice support and digital channel management, we can take care of your contact centre operations from A to Z. Helping brands build trust and loyalty, and expand their customer base in the most efficient and caring way.
High-quality voice (English and French Canadian, Mandarin)
A strong presence in Quebec and the Atlantic region of Canada
Omnichannel support (e-chat, email, mobile apps, chatbot, voice)
Flexible workforce – in-centre or remote team
Footprint across Canada and the Philippines
A winning culture
More than 120 lines of work, with specialized services tailored to your needs
Customer service
Sales
Escalation
Customer satisfaction surveys
Retention
Collection
Appointment scheduling
IT helpdesk
Technical support
And other specialized services.
Supporting your business’ digital transformation journey
Digital CX Solutions
Managing digital products is a complex landscape. Based in Canada and the Philippines, our team of highly-qualified IT experts is dedicated to your business digital objectives – whether it is to “wow” your customers or to implement the tools to best engage with your internal teams.
Digital product development: mobile apps (iOS, Android); engagement tools
CCaas integration
Omnichannel implementation
Tech talents for full software development cycle
Helping you manage your contact centre operations and deliver a seamless brand experience
CX Optimization
With 25 years of delivering outstanding customer experiences for some of Canada’s most iconic brands, we’re experts at unlocking the performance of your CX operations.
Customer journey mapping
CX insights and analysis
Workforce Management
Call placement strategy
Quality assurance
Reports and performance tracking
Recruitment and Training
Operating with one of the highest retention rates of the industry, we help you build the expertise and culture that’s needed in a winning team of talents.
Agents recruitment
Integration and training curriculums
Coaching programs adapted to in-centre, remote, or hybrid teams
