Proactively Resolving 90-Day Attrition Risks

Solving Employee Attrition Before it Happens

When we consider the employee journey in the contact centre, the first 90 days is often a point of vulnerability both for attrition and low performance.

For a major telecom client, NQX identified that new hire attrition was often driven by gaps in hands-on practice. Many struggled to adapt to tools or scenarios not addressed during initial training.