Luxury CX without the Premium Price Tag
From product discovery to returns, NQX protects retail and ecommerce brand reputation. We turn every touchpoint into a loyalty-building interaction.
The Cost of Getting CX Wrong in Retail and eCommerce
Ineffective AI frustrates multi-channel shoppers
Average order value (AOV) stagnates without personalization
Customer disappointment when expectations of "Amazon-level" speed and simplicity aren't met
What Sets Us Apart
Whether your customer is abandoning a cart at midnight or needs a refund during peak season, we're there to deliver personalized support that builds trust. And we do it with a combination of intelligent AI solutions, the highest quality human agents in the industry, and workflows that combine to create one exceptional customer experience.
High-Value Experiences Across the Customer Lifecycle
Acquisition and Shopping Cart Assistance
Account and Billing Inquiries
Returns and Refund Management
Pre- and Post-Sales Support
Live Chat, Email and Social Media Management
Loyalty and Retention Campaign Support
Complaint and Escalation Resolution
How We Work Together
Schedule a Discovery Call
Get a CX Strategy Aligned to Retail Goals
See Real Gains in AOV and Customer Satisfaction
Why Retail and Ecommerce Companies Choose NQX
Intelligent Agent Assist Solutions
Analytics-Powered Personalization That Converts
24/7 Voice and Non-Voice Support
Bilingual Support Across English and French
Email, Chat, and Social Media Expertise
PCI compliance
Onshore Operations and Offshore Support Teams
