Frequently Asked Questions

Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and apply.

  • NQX provides a wide range of nearshore BPO services, including inbound and outbound voice support, digital website and app development, consulting services, non-voice support (such as email and chat), and AI-supported self-service automation. Our highly trained contact center agents offer exceptional customer care whether working remotely, in-office or hybrid.

  • NQX is Canada’s largest contact center provider with over 10,000 employees across 8 contact centers in Canada and the Philippines.

  • NQX (formerly Nordia) is proudly Canadian and a success story of customer experience innovation in Canada.

  • NQX excels at managing customer interactions in omnichannel environments including phone, email, chat, and AI-powered self-service options.

  • NQX serves companies that operate in multiple industries, such as travel, retail, e-commerce, fintech, telecom, government, charities/non-profits, and academia. From customer care to technical support, our solutions are full customized for your industry.

  • NQX onshore service centers and offshore CX hubs are located in Canada in Laval, Quebec; Toronto, Ontario; Moncton, New Brunswick Quebec City, Quebec; Waterloo, Ontario; Sherbrooke, Quebec; Nanaimo, British Columbia; and in the Philippines in San Mateo, Taytay, and Naga. Our headquarters is located in Laval and our digital hub is in Taytay.

  • Not all customer care outsourcing companies are the same. NQX has over 25 years of experience providing call center services and has partnered with dozens of satisfied clients to make their businesses more competitive.

NQX FAQs

Frequently Asked Questions

What customer care outsourcing/call center services does NQX offer?

NQX provides a wide range of nearshore BPO services, including inbound and outbound voice support, digital website and app development, consulting services, non-voice support (such as email and chat), and AI-supported self-service automation. Our highly trained contact center agents offer exceptional customer care whether working remotely, in-office or hybrid.

How large is NQX?

NQX is Canada's largest contact center provider with over 10,000 employees across 8 contact centers in Canada and the Philippines.

Is NQX Canadian?

NQX (formerly Nordia) is proudly Canadian and a success story of customer experience innovation in Canada.

How does NQX handle customer inquiries across channels?

NQX excels at managing customer interactions in omnichannel environments including phone, email, chat, and AI-powered self-service options.

What industries does the NQX customer call center serve?

NQX serves companies that operate in multiple industries, such as travel, retail, e-commerce, fintech, telecom, government, charities/non-profits, and academia. From customer care to technical support, our solutions are fully customized for your industry.

Where are the NQX customer service call centers located?

NQX onshore service centers and offshore CX hubs are located in Canada in Laval, Quebec; Toronto, Ontario; Moncton, New Brunswick; Quebec City, Quebec; Waterloo, Ontario; Sherbrooke, Quebec; Nanaimo, British Columbia; and in the Philippines in San Mateo, Taytay, and Naga. Our headquarters is located in Laval and our digital hub is in Taytay.

Why should I choose NQX for customer care outsourcing services?

Not all customer care outsourcing companies are the same. NQX has over 25 years of experience providing call center services and has partnered with dozens of satisfied clients to make their businesses more competitive.