Support for Drivers in Their Most Critical Moments
From the first sign of trouble on the road to safe arrival at home, NQX roadside assistance provides a cost-effective way to offer exceptional support during the most stressful situations.
The Cost of Getting CX Wrong in Roadside Assistance
Ineffective AI frustrates stranded drivers who need fast, accurate, real-time updates.
Call handling times and claims costs spike when workflows are fragmented and agents lack the right information.
Driver disappointment when expectations of "Uber-level" tracking, speed, and transparency aren't met in high-stress situations.
What Sets Us Apart
Whether your customer is stuck on the shoulder at midnight or calling about reimbursement after a tow, we're there to deliver personalized support that builds trust and confidence. We do it with a combination of intelligent AI solutions, the highest quality human agents in the industry, and workflows designed to keep people informed, safe, and supported through every step of the roadside journey.
High-Value Experiences Across the Roadside and Claims Lifecycle
Emergency Roadside Assistance Intake and Dispatch Support
Towing, Battery, Lockout, and Tire Service Coordination
Policy, Coverage, and Eligibility Inquiries
Claims Intake, Status Updates, and Documentation Support
Live Chat, Email, SMS, and Social Media Management
Proactive Updates on ETA, Provider Arrival, and Service Completion
Complaint, Safety Concern, and Escalation Resolution
How We Work Together
Schedule a Discovery Call
Get a CX Strategy Aligned to Your Roadside and Claims Goals
See Real Gains in Customer Satisfaction, First-Call Resolution, and Retention
Why Roadside Assistance Brands Choose NQX
Intelligent Agent Assist Solutions for Fast, Accurate Triage
Analytics-Powered Routing and Communication That Reduces Stress and Wait Times
24/7 Voice and Non-Voice Support for Drivers Anywhere, Anytime
Bilingual Support Across English and French
Omnichannel Expertise Across Phone, Chat, SMS, Email, and Social
Onshore Operations and Offshore Support Teams for Scalable, Cost-Effective Coverage
