A Model of Multi-Channel Excellence

Case studies
Written By Guillaume Quimper

NQX' Multi-Channel Support Strategy

A Canadian Crown corporation required a partner capable of handling high-volume, multi-channel customer support across various customer profiles - from general consumers to high-value commercial clients. This key partnership needed to not only deliver service but continuously elevate customer experience across voice, email and chat channels.

Guillaume Quimper
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CX Excellence in the Health Industry