Outsourcing CX
There’s a reason NQX has never lost a client in its 25-year history…
As Canada’s largest contact centre outsourcing provider, operational excellence and strong corporate culture are part of our DNA. Winner of the Waterstone Most Admired Corporate Culture Award for six consecutive years, NQX has one of the highest employee engagement and lowest attrition rates in the industry!
Schedule a strategy callNQX Contact Centre delivers seamless, flexible omnichannel support that scales with your growth, including end-to-end management, continuous support, and specialized services. NQX offers multilingual support (EN, FR, ZH, etc.) 24x7x365 through onshore, offshore, or combined smartshore teams.
Agent recruitment and hiring
Agent training and development
Agent performance monitoring and coaching
Agent scheduling and rostering
Quality assurance
Workforce management
Omnichannel support
In-centre or remote
CX Optimization
With 25 years of delivering outstanding customer experiences for some of Canada's most iconic brands, we're experts at unlocking the performance of your CX operations.
Customer journey mapping
CX insights and analysis
Call placement strategy
Quality assurance
Reports and performance tracking
Recruitment and Training
Operating with one of the highest retention rates of the industry, we help you build the expertise and culture that's needed in a winning team of talents.
Agent recruitment
Integration and training curriculums
Coaching programs adapted to in-centre, remote, or hybrid teams
