CX Insights
Discover the power of CX
Brand promise and CX partnerships in the Experience Economy
As consumer expectations have evolved over time, businesses have been exploring new ways to move up the value chain. Customers no longer just buy products or services; they also buy into the experience that comes with them. It’s what we know as the Experience Economy.
Driving performance of remote CX teams: Key strategies
In recent years, the corporate landscape has evolved, with remote teams becoming increasingly common. There is no doubt that this shift offers substantial financial benefits; the cost savings can be significant, as the need for office space, utilities, and other expenses decreases. For employees, working remotely offers greater flexibility and improves their overall quality of life. However, companies have been navigating remote work for some time now, and most corporations have growing concerns about productivity and employee engagement.
