High Fashion Meets High Performance: How NQX Transformed CX for a Luxury Brand

This client’s historic outsourcing provider was unable to meet acceptable metrics; showing poor response rates; and struggling with high staff turnover, cost over runs, and poor-quality service. Clearly, the client needed to make a change. The client was so dissatisfied with their vendor that they were willing to transition the work to a new partner in November of 2024 while in the midst of the busiest shopping season of the year.