https://www.nqx.ca/cx-insights daily 0.75 2026-04-29 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/dd2d878d-1660-4200-a37f-dd4d41d1e1b6/cx-insight-hero-img.jpg https://www.nqx.ca/cx-insights/reskilling-contact-center-ai-era monthly 0.5 2026-04-29 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/c037a92d-4a00-4349-beb8-52d383392cad/English+Problem+Solver.jpg CX Insights - From Script Readers to Problem Solvers: Reskilling Your Contact Center for the AI Era - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/fdbf183d-57e1-453f-a86c-a1c983494760/Jun-edited.png CX Insights - From Script Readers to Problem Solvers: Reskilling Your Contact Center for the AI Era - About the Author As NQX Global Vice President of Human Resources, he leads global HR and Talent Acquisition while supporting workforce growth and organizational performance across the business. His role ensures that NQX’s people strategies are effectively implemented and aligned with business priorities. https://www.nqx.ca/cx-insights/cfo-guide monthly 0.5 2026-04-13 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/a2f9e73a-a640-48fe-91a5-1329aa31fdb1/English+CFO+Guide.jpg CX Insights - A CFO’s Guide to Cutting Contact Center Costs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/d30f3c84-356d-4fab-a96f-064a2bdac815/guy-neveu.jpg CX Insights - A CFO’s Guide to Cutting Contact Center Costs - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/2026-cx-trends monthly 0.5 2026-04-21 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/78aec1c0-e18b-4cbd-afa6-e2341d69914a/Trends+English.jpg CX Insights - “Everboarding” to “Journey Agility”: CX Trends to Watch in 2026 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/739ae6c3-310b-42e1-a3c6-73c4cde1a98e/nathalie-siphengphet.jpg CX Insights - “Everboarding” to “Journey Agility”: CX Trends to Watch in 2026 - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/virtual-leadership-certification monthly 0.5 2025-12-15 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/2fedcd9f-032e-4f27-b71e-454a2d2c1eb0/our-culture-hero-img.jpg CX Insights - Transforming Virtual Leadership and Team Engagement in a Hybrid Contact Center - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/high-fashion-meets-high-performance monthly 0.5 2025-12-12 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/e1c9197e-8c95-4d44-b3ec-00019caaa706/Frame+34767.png CX Insights - High Fashion Meets High Performance: How NQX Transformed CX for a Luxury Brand - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/contact-center-a-myths-vs-facts-bm328 monthly 0.5 2026-04-21 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/76d9195b-c999-4774-8c6a-b0a7c8168f51/AI+English.jpg CX Insights - Contact Center AI: Myths vs. Facts and What to Expect Next - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/8acd3ca3-8f51-4be2-a517-a49541eb9ad2/michael-moran.jpg CX Insights - Contact Center AI: Myths vs. Facts and What to Expect Next - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/from-absenteeism-to-engagement-nqxs-coaching-success monthly 0.5 2025-11-27 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/7f6fba7d-1d00-4f3a-a48d-16fae4a15b00/Agent_NQX_2.jpg CX Insights - From Absenteeism to Engagement: NQX's Coaching Success - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/proactively-resolving-90-day-attrition-risks monthly 0.5 2025-10-07 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/fed3e75a-5452-4b6b-b9d3-5e6a2cc299df/CX+Odyssey+COVER+WEB.png CX Insights - Proactively Resolving 90-Day Attrition Risks - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/making-the-case-for-cx-outsourcing-the-real-costs-and-the-roi monthly 0.5 2025-08-25 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/b2a929ec-1905-4a3f-98a1-438f560a5b4a/CX+Insights+_+Chris+Courneya+2+EN.png CX Insights - Making the Case for CX Outsourcing: The Real Costs and the ROI - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/a-model-of-multichannel-excellence monthly 0.5 2025-06-11 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/c449cee3-ec7e-41fe-bb4b-626ed255dc8a/Work_NQX.jpg CX Insights - A Model of Multi-Channel Excellence - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/cx-excellence-health-industry monthly 0.5 2025-06-11 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/4ed1d2b2-bf4e-418f-8ccd-ccf45f877148/Untitled+design+%281%29.png CX Insights - CX Excellence in the Health Industry - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/brand-promise-and-cx-partnership monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/6d4fc78d-dec4-47a4-9759-fb72f6bebd16/CX+Insights+_+Nathalie+Siphengphet+EN.png CX Insights - Brand Promise and CX Partnerships in the Experience Economy - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574787-IHJ935A44PI6Y7TDLQ86/4U9A8120-Modifier.jpg CX Insights - Brand Promise and CX Partnerships in the Experience Economy - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/driving-performances-of-remote-cx-teams monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/40bb3b5e-5c24-41b8-96d7-cbf1255e5a1f/CX+Insights+_+Lyne+Belanger+EN.png CX Insights - Driving Performance of Remote CX Teams: Key Strategies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/b78874c9-616d-4611-99e8-3a269a81b74f/1-Nordia_VLC_Shoot_0414-Sharpened_Without_Logo.jpg CX Insights - Driving Performance of Remote CX Teams: Key Strategies https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574813-S5AYLFKOQS2GX4V9N27R/Graph+EN.jpg CX Insights - Driving Performance of Remote CX Teams: Key Strategies - Démarquez-vous Question: Managers, what is your motivation for bringing employees back to the office? Source: EY Future Workplace Index 2023, p. 9. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574819-V45DPC8IOSTOFQ91FLZ1/nordia10nov274237-Modifier.jpg CX Insights - Driving Performance of Remote CX Teams: Key Strategies - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/how-to-unlock-cx-performance monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/fec417ad-09cc-4f81-a174-cfe4adafeaf5/CX+Insights+_+Nathalie+Siphengphet+EN.png CX Insights - How to Unlock CX Performance with Smartshoring - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574841-OLUQBTMF89Z3VA48C7PH/Philippines.png CX Insights - How to Unlock CX Performance with Smartshoring - Démarquez-vous The Philippines - Rising CX and digital talent hub https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574846-IBCWQSQB3G0G93YJDF2S/Canadian+CX+Decision-Makers%E2%80%99+Preferred+Offshore+Attributes+Question+Using+a+scale+of+1+%E2%80%93+8+%281 CX Insights - How to Unlock CX Performance with Smartshoring - Démarquez-vous Question: Using a scale of 1 – 8 (1 = not at all important, 8 = very important), please identify the most important factors that an offshore contact center destination must have in order to be considered by your organization Source: Ryan Strategic Advisory, 2024 Front Office CX Omnibus Survey, p.96. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574851-AUWM6GQSW2MM4SJOFBSB/IMG_1788.jpg CX Insights - How to Unlock CX Performance with Smartshoring - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/building-a-human-centric-culture-for-delightful-cx monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/db5ebba9-d226-43e7-98bf-999483b82973/CX+Insights+_+Philippe+Plouffe+EN.png CX Insights - Building a Human-Centric Culture for Delightful CX - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574872-0RMLG3OD4U919WYAZPS7/Untitled+design.png CX Insights - Building a Human-Centric Culture for Delightful CX - Démarquez-vous Quel que soit le cas, la façon dont vous racontez votre histoire en ligne peut faire toute la différence. https://www.nqx.ca/cx-insights/secret-outstanding-customer-experience monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/af99d60b-85bc-4f38-8c72-e6ad8bc9578e/003_epelletier_nordia_Z6V_4500.jpg CX Insights - What’s the Secret to Outstanding Customer Experience? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/category/Case+studies monthly 0.5 https://www.nqx.ca/cx-insights/category/CX+Best+Practices monthly 0.5 https://www.nqx.ca/cx-insights/tag/BPO monthly 0.5 https://www.nqx.ca/cx-insights/tag/Customer+service+provider monthly 0.5 https://www.nqx.ca/cx-insights/tag/CX monthly 0.5 https://www.nqx.ca/cx-insights/tag/Smartshoring monthly 0.5 https://www.nqx.ca/cx-insights/tag/experience+economy monthly 0.5 https://www.nqx.ca/cx-insights/tag/Customer+experience+provider monthly 0.5 https://www.nqx.ca/cx-insights/tag/remote+work monthly 0.5 https://www.nqx.ca/cx-insights/tag/Offshoring monthly 0.5 https://www.nqx.ca/cx-insights/tag/remote+team+management monthly 0.5 https://www.nqx.ca/cx-insights/tag/management+best+practices monthly 0.5 https://www.nqx.ca/cx-insights/tag/Customer+service monthly 0.5 https://www.nqx.ca/cx-insights/tag/Offshore+CX monthly 0.5 https://www.nqx.ca/press-releases daily 0.75 2025-09-04 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/a58cb5e5-4ebe-44dd-af74-dc95da4d9a5f/Frame+34794.jpg https://www.nqx.ca/press-releases/nqx-and-jevi-join-forces-to-support-suicide-prevention monthly 0.5 2025-06-04 https://www.nqx.ca/press-releases/nathalie-siphengphet-named-one-of-montreals-top-women-leaders-of-2025 monthly 0.5 2025-05-27 https://www.nqx.ca/press-releases/nordia-rebrands-as-nqx monthly 0.5 2025-05-14 https://www.nqx.ca/press-releases/app-group monthly 0.5 2025-05-13 https://www.nqx.ca/nqx-articles daily 0.75 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/09c76236-fa98-4f97-b443-31a7b3833b1d/Frame+34794.jpg https://www.nqx.ca/nqx-articles/dave-mazerolle-a-community-builder-at-nordia-and-beyond monthly 0.5 2026-04-21 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/c715fb54-c7fd-42fd-ae8d-22c28e86667f/Spotlight+_+David+Mazerolle+EN.png NQX articles - In the Spotlight: Dave Mazerolle – A Community Builder at NQX, and Beyond - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267580676-5CMLSOKLUB3477NDA5TO/The+humanity+project.jpg NQX articles - In the Spotlight: Dave Mazerolle – A Community Builder at NQX, and Beyond - Val, Emily and Dave from the Moncton teams donating to The Humanity Project association https://www.nqx.ca/nqx-articles/geoffrey-guin-a-nordia-talent-and-expat-in-the-philippines monthly 0.5 2026-04-21 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/a272d47b-fbf5-4958-a9a6-15369fd50b3c/Spotlight+_+Geoffrey+Guin+EN.png NQX articles - In the Spotlight: Geoffrey Guin – An NQX Talent Living as an Expat in the Philippines - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267580698-90WUG4QYS2LF8C0EYYVG/Untitled+design+%289%29.png NQX articles - In the Spotlight: Geoffrey Guin – An NQX Talent Living as an Expat in the Philippines - Démarquez-vous Bonifacio Global City (BCG) area, Manila, Philippines https://www.nqx.ca/nqx-articles/lyne-belanger-an-inspiring-leader monthly 0.5 2026-04-21 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1d03e2a9-b00c-4744-98e3-9efe862a4dfb/Spotlight+_+Lyne+Belanger+EN.png NQX articles - Lyne Belanger – an Inspiring Leader and Ambassador for LGBTQ+ Equality - Make it stand out Whatever it is, 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