https://www.nqx.ca/cx-insights daily 0.75 2026-04-01 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/dd2d878d-1660-4200-a37f-dd4d41d1e1b6/cx-insight-hero-img.jpg https://www.nqx.ca/cx-insights/cfo-guide monthly 0.5 2026-02-15 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/a2f9e73a-a640-48fe-91a5-1329aa31fdb1/English+CFO+Guide.jpg CX Insights - A CFO’s Guide to Cutting Contact Center Costs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/d30f3c84-356d-4fab-a96f-064a2bdac815/guy-neveu.jpg CX Insights - A CFO’s Guide to Cutting Contact Center Costs - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/2026-cx-trends monthly 0.5 2026-01-30 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/78aec1c0-e18b-4cbd-afa6-e2341d69914a/Trends+English.jpg CX Insights - “Everboarding” to “Journey Agility”: CX Trends to Watch in 2026 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/739ae6c3-310b-42e1-a3c6-73c4cde1a98e/nathalie-siphengphet.jpg CX Insights - “Everboarding” to “Journey Agility”: CX Trends to Watch in 2026 - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/virtual-leadership-certification monthly 0.5 2025-12-15 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/2fedcd9f-032e-4f27-b71e-454a2d2c1eb0/our-culture-hero-img.jpg CX Insights - Transforming Virtual Leadership and Team Engagement in a Hybrid Contact Center - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/high-fashion-meets-high-performance monthly 0.5 2025-12-12 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/e1c9197e-8c95-4d44-b3ec-00019caaa706/Frame+34767.png CX Insights - High Fashion Meets High Performance: How NQX Transformed CX for a Luxury Brand - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/contact-center-a-myths-vs-facts-bm328 monthly 0.5 2026-01-07 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/76d9195b-c999-4774-8c6a-b0a7c8168f51/AI+English.jpg CX Insights - Contact Center AI: Myths vs. Facts and What to Expect Next - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/8acd3ca3-8f51-4be2-a517-a49541eb9ad2/michael-moran.jpg CX Insights - Contact Center AI: Myths vs. Facts and What to Expect Next - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/from-absenteeism-to-engagement-nqxs-coaching-success monthly 0.5 2025-11-27 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/7f6fba7d-1d00-4f3a-a48d-16fae4a15b00/Agent_NQX_2.jpg CX Insights - From Absenteeism to Engagement: NQX's Coaching Success - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/proactively-resolving-90-day-attrition-risks monthly 0.5 2025-10-07 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/fed3e75a-5452-4b6b-b9d3-5e6a2cc299df/CX+Odyssey+COVER+WEB.png CX Insights - Proactively Resolving 90-Day Attrition Risks - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/making-the-case-for-cx-outsourcing-the-real-costs-and-the-roi monthly 0.5 2025-08-25 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/b2a929ec-1905-4a3f-98a1-438f560a5b4a/CX+Insights+_+Chris+Courneya+2+EN.png CX Insights - Making the Case for CX Outsourcing: The Real Costs and the ROI - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/a-model-of-multichannel-excellence monthly 0.5 2025-06-11 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/c449cee3-ec7e-41fe-bb4b-626ed255dc8a/Work_NQX.jpg CX Insights - A Model of Multi-Channel Excellence - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/cx-excellence-health-industry monthly 0.5 2025-06-11 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/4ed1d2b2-bf4e-418f-8ccd-ccf45f877148/Untitled+design+%281%29.png CX Insights - CX Excellence in the Health Industry - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/brand-promise-and-cx-partnership monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/6d4fc78d-dec4-47a4-9759-fb72f6bebd16/CX+Insights+_+Nathalie+Siphengphet+EN.png CX Insights - Brand Promise and CX Partnerships in the Experience Economy - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574787-IHJ935A44PI6Y7TDLQ86/4U9A8120-Modifier.jpg CX Insights - Brand Promise and CX Partnerships in the Experience Economy - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/driving-performances-of-remote-cx-teams monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/40bb3b5e-5c24-41b8-96d7-cbf1255e5a1f/CX+Insights+_+Lyne+Belanger+EN.png CX Insights - Driving Performance of Remote CX Teams: Key Strategies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/b78874c9-616d-4611-99e8-3a269a81b74f/1-Nordia_VLC_Shoot_0414-Sharpened_Without_Logo.jpg CX Insights - Driving Performance of Remote CX Teams: Key Strategies https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574813-S5AYLFKOQS2GX4V9N27R/Graph+EN.jpg CX Insights - Driving Performance of Remote CX Teams: Key Strategies - Démarquez-vous Question: Managers, what is your motivation for bringing employees back to the office? Source: EY Future Workplace Index 2023, p. 9. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574819-V45DPC8IOSTOFQ91FLZ1/nordia10nov274237-Modifier.jpg CX Insights - Driving Performance of Remote CX Teams: Key Strategies - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/how-to-unlock-cx-performance monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/fec417ad-09cc-4f81-a174-cfe4adafeaf5/CX+Insights+_+Nathalie+Siphengphet+EN.png CX Insights - How to Unlock CX Performance with Smartshoring - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574841-OLUQBTMF89Z3VA48C7PH/Philippines.png CX Insights - How to Unlock CX Performance with Smartshoring - Démarquez-vous The Philippines - Rising CX and digital talent hub https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574846-IBCWQSQB3G0G93YJDF2S/Canadian+CX+Decision-Makers%E2%80%99+Preferred+Offshore+Attributes+Question+Using+a+scale+of+1+%E2%80%93+8+%281 CX Insights - How to Unlock CX Performance with Smartshoring - Démarquez-vous Question: Using a scale of 1 – 8 (1 = not at all important, 8 = very important), please identify the most important factors that an offshore contact center destination must have in order to be considered by your organization Source: Ryan Strategic Advisory, 2024 Front Office CX Omnibus Survey, p.96. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574851-AUWM6GQSW2MM4SJOFBSB/IMG_1788.jpg CX Insights - How to Unlock CX Performance with Smartshoring - About the Author Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.nqx.ca/cx-insights/building-a-human-centric-culture-for-delightful-cx monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/db5ebba9-d226-43e7-98bf-999483b82973/CX+Insights+_+Philippe+Plouffe+EN.png CX Insights - Building a Human-Centric Culture for Delightful CX - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267574872-0RMLG3OD4U919WYAZPS7/Untitled+design.png CX Insights - Building a Human-Centric Culture for Delightful CX - Démarquez-vous Quel que soit le cas, la façon dont vous racontez votre histoire en ligne peut faire toute la différence. https://www.nqx.ca/cx-insights/secret-outstanding-customer-experience monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/af99d60b-85bc-4f38-8c72-e6ad8bc9578e/003_epelletier_nordia_Z6V_4500.jpg CX Insights - What’s the Secret to Outstanding Customer Experience? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.nqx.ca/cx-insights/category/Case+studies monthly 0.5 https://www.nqx.ca/cx-insights/category/CX+Best+Practices monthly 0.5 https://www.nqx.ca/cx-insights/tag/BPO monthly 0.5 https://www.nqx.ca/cx-insights/tag/Customer+service+provider monthly 0.5 https://www.nqx.ca/cx-insights/tag/CX monthly 0.5 https://www.nqx.ca/cx-insights/tag/Smartshoring monthly 0.5 https://www.nqx.ca/cx-insights/tag/experience+economy monthly 0.5 https://www.nqx.ca/cx-insights/tag/Customer+experience+provider monthly 0.5 https://www.nqx.ca/cx-insights/tag/remote+work monthly 0.5 https://www.nqx.ca/cx-insights/tag/Offshoring monthly 0.5 https://www.nqx.ca/cx-insights/tag/remote+team+management monthly 0.5 https://www.nqx.ca/cx-insights/tag/management+best+practices monthly 0.5 https://www.nqx.ca/cx-insights/tag/Customer+service monthly 0.5 https://www.nqx.ca/cx-insights/tag/Offshore+CX monthly 0.5 https://www.nqx.ca/press-releases daily 0.75 2025-09-04 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/a58cb5e5-4ebe-44dd-af74-dc95da4d9a5f/Frame+34794.jpg https://www.nqx.ca/press-releases/nqx-and-jevi-join-forces-to-support-suicide-prevention monthly 0.5 2025-06-04 https://www.nqx.ca/press-releases/nathalie-siphengphet-named-one-of-montreals-top-women-leaders-of-2025 monthly 0.5 2025-05-27 https://www.nqx.ca/press-releases/nordia-rebrands-as-nqx monthly 0.5 2025-05-14 https://www.nqx.ca/press-releases/app-group monthly 0.5 2025-05-13 https://www.nqx.ca/nqx-articles daily 0.75 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/09c76236-fa98-4f97-b443-31a7b3833b1d/Frame+34794.jpg https://www.nqx.ca/nqx-articles/dave-mazerolle-a-community-builder-at-nordia-and-beyond monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/c715fb54-c7fd-42fd-ae8d-22c28e86667f/Spotlight+_+David+Mazerolle+EN.png NQX articles - In the Spotlight: Dave Mazerolle – A Community Builder at NQX, and Beyond - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267580676-5CMLSOKLUB3477NDA5TO/The+humanity+project.jpg NQX articles - In the Spotlight: Dave Mazerolle – A Community Builder at NQX, and Beyond - Val, Emily and Dave from the Moncton teams donating to The Humanity Project association https://www.nqx.ca/nqx-articles/geoffrey-guin-a-nordia-talent-and-expat-in-the-philippines monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/a272d47b-fbf5-4958-a9a6-15369fd50b3c/Spotlight+_+Geoffrey+Guin+EN.png NQX articles - In the Spotlight: Geoffrey Guin – An NQX Talent Living as an Expat in the Philippines - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1745267580698-90WUG4QYS2LF8C0EYYVG/Untitled+design+%289%29.png NQX articles - In the Spotlight: Geoffrey Guin – An NQX Talent Living as an Expat in the Philippines - Démarquez-vous Bonifacio Global City (BCG) area, Manila, Philippines https://www.nqx.ca/nqx-articles/lyne-belanger-an-inspiring-leader monthly 0.5 2026-03-18 https://images.squarespace-cdn.com/content/v1/6806ab6ddd992f2b6c5d1e00/1d03e2a9-b00c-4744-98e3-9efe862a4dfb/Spotlight+_+Lyne+Belanger+EN.png NQX articles - Lyne Belanger – an Inspiring Leader and Ambassador for LGBTQ+ Equality - Make it stand out Whatever it is, 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